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Technology Support Specialist II

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Posting Details

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Position Information

Working Title Technology Support Specialist II
Department Infrastructure and Operations
Compensation Title
Position Number 30001970
Position Status Regular
Work Schedule

8:15 am-4:30 pm (Monday – Friday)

Commitment to Inclusive Excellence

Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.

Purpose of Position

Provides support and problem resolution to faculty, staff, and students experiencing technical problems with technology resources. Responsible for troubleshooting, diagnosing, and resolving hardware and software problems in a variety of computing and/or audio/video environments. Also assists with regular installation and maintenance of technology resources.

Primary Responsibilities

Provides technical support to clients for operation of basic hardware and software.
Diagnoses various problems with hardware, software, or other technology equipment and repairs or facilitates repair in accordance with standard procedures.
Provides support via in person support, telephone, or network to clients contacting the IT help desk facility with problems.
Provides technical assistance on special projects (e.g. replacement cycles, campus-wide upgrades, etc).
Performs basic maintenance on technology equipment.
Coordinates with other IT groups (e.g. network systems, ESG, etc.) to provide user support relative to PC-based systems and their interaction with central systems.
Assists clients with operation of classroom/conference room presentation systems.
Assists with documentation and training as needed.


Associate Degree plus minimum 3 years related experience. No specific training or certification is required, but must have detailed familiarity with basic personal computing software and hardware.
There may be infrequent lifting involved (<25 lbs). There are also small often dimly lit status lamps and audible alarms that may compete with background noise. A modest degree of dexterity is required to manipulate small parts on the equipment, but this is infrequent. There may also be some squatting, bending and reaching as well as climbing involved when providing support to clients for operation of basic hardware and software.

Any candidate offered this position is required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education Associate Degree
Preferred Education Associates Degree
Minimum Experience 3 years
Salary $17.95 per hour, minimum
Pay Grade S69

Posting Detail Information

Requisition Number 2017S805
Job Open Date 09/12/2017
Job Close Date 09/22/2017
Open Until Filled No
Quick Link
Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • NKU Jobs Site
    • Inside Higher Ed
    • Employee Referral
    • Other
  2. * What is the highest level of education attained?

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. References