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Student Phonathon Caller (multiple positions available)

Posting Details

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Position Information

Working Title Student Phonathon Caller (multiple positions available)
Department University Development & Alumni Relations
Type of Work Study Institutional, Federal
Building/Office Location MP - Math, Education and Psychology
Work Schedule

Shifts to be filled:

Monday through Thursday 5:30pm – 9:00pm

Sunday 1:30-5:00 and 5:30-9:00

-Callers are asked to work at least three (3) days per week

Job Description

Student Employment

Primary Responsibilities

Successfully solicit monetary donations from NKU Alumni.

Exercise effective communication skills to demonstrate knowledge of and enthusiasm for NKU, its benefits and programs.

Build relationships with alumni and encourage them to stay connected with their alma mater.

Record data accurately with confidentiality (i.e. new donor information, complaints, gift amounts, etc.)

Meet phonathon performance standards (each caller will be assigned personal “money” and “donor” goals each night)

Provide feedback about phonathon to the staff.

Accept constructive feedback/coaching from the Development student interns and staff.

Must be able to work a minimum of two nights per week and attend paid training.


Ability to speak English clearly and communicate effectively by telephone; Use patience, tact and diplomacy, demonstrate leadership, professionalism, initiative, and have a positive and respectful attitude.

Ability to work effectively in a team.

Familiarity with NKU campus, activities, and history.

Exhibit a courteous and engaging personality.

Must be dependable, able to work evening hours and possess the ability to present facts in concise and persuasive manner.

All applicants must be enrolled as an NKU student in at least 6 credit hours, in good academic standing and must be able to manage school work load and job hours.
All interested students must fill-out an online student employment application.

Minimum Education High School Diploma
Pay Rate $8/hour

Posting Detail Information

Requisition Number 2017826
Job Open Date 02/05/2018
Job Close Date
Quick Link

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you an NKU Student?
    • Yes
    • No
    • No response
  2. * Do you have a 2.5 GPA or higher?
    • Yes
    • No
    • No Response
  3. * What is your expected graduation date? (Give month and year.)

    (Open Ended Question)

  4. * Please briefly explain you customer service experience.

    (Open Ended Question)

  5. * Why do you want to work for the NKU phonathon?

    (Open Ended Question)

  6. * Please list your previous (if any) phonathon experience.

    (Open Ended Question)

  7. * What assets can you contribute to help make the NKU phonathon campaign a success?

    (Open Ended Question)

  8. * What has been one of your most rewarding accomplishments? Please explain.

    (Open Ended Question)

  9. * Please list your extracurricular involvement.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. References