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Student Assistant (Student Employee)

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Posting Details

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Position Information

Working Title Student Assistant (Student Employee)
Department Registrar
Type of Work Study Institutional
Building/Office Location AC - Kenneth R. Lucas Administrative Center
Work Schedule

Office Hours are Monday through Friday 8:15 a.m. – 4:30 p.m. Applicants should be able to work 25 hours per week during Fall and Spring, with a potential of working 35 hours during the summer. Actual schedule varies depending on office needs.

Job Description

The Student Service Agent serves as the primary point of contact for the Office of the Registrar to prospective and current students, parents, and the public. The Student Service Agent will maintain knowledge of university policies regarding student records, registration, myNKU, Degree Audit, and other academic policies. The Student Service Agent will provide prompt and thorough professional resolution to student questions and concerns while exceeding customer service expectations. The Student Service Agent will complete trainings in FERPA, phone and customer service etiquette, SAP GUI, Image Now, and will be expected to upkeep knowledge of university policies, and the services offered by other campus departments to properly guide students.

Primary Responsibilities

The Customer Service Agent primary responsibilities include but are not limited to: Answering incoming calls for the Office of the University Registrar; serve as the front desk customer service agent for the Lucas Administrative Center suite 301, which includes Registrar, Transfer, and Student Financial services; process student requests; answer student e-mails; Scan and properly identify imaged student records in Image Now; and provide exemplary customer service.

Qualifications

The ability to effectively communicate orally and in writing, interpret a variety of instructions in written, oral, web, and schedule form, as well as possess excellent customer service and listening skills. The ability to operate a multi-line phone system to carry out a wide variety of tasks. The ability to work under pressure. A positive attitude as well as the ability to act professionally and uphold the service brand of the Office of the Registrar. The desire to learn new skills, a strong desire to succeed and support the goals of the Office of the Registrar and punctuality are all necessary skills to succeed in this position. This position requires the use of multiple systems to succeed, experience in some of the following is preferred: Microsoft Office Suite, SAP, Image Now, myNKU, Blackboard, Canvas, NKU website, and general office equipment.

Any candidate offered this position is required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education High School Diploma
Pay Rate $7.50/hr

Posting Detail Information

Requisition Number 2017829
Job Open Date 07/25/2017
Job Close Date 04/30/2018
Quick Link http://jobs.nku.edu/postings/6042

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current NKU student?
    • Yes
    • No
    • No response

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References