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Desk Assistant (Student Employment)

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Posting Details

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Position Information

Working Title Desk Assistant (Student Employment)
Department University Housing
Type of Work Study Institutional
Building/Office Location NC - Norse Commons
Work Schedule

Flexible. Varies; 7 days per week.
8am – 10pm

Job Description

Desk Assistants are an integral part of the University Housing Office. They are employees who have direct and constant student contact. Their primary responsibility is to act as facilitators for the residential community. The Desk Assistants articulate to students the values, philosophy, and policies of University Housing and the University, and represent the University Housing Office as a role model in all facets of University life. The two basic roles of the Desk Assistants are being a Resource and an Administrator.

Primary Responsibilities

While performing the duties of this job, a Conference staff member is regularly required to:

• Effectively communicate and give directions
• Positively represent University Housing
• Act as a role model
• Read documents such as policy and procedure manuals
• Prepare reports and correspondences
• Use a Master key system
• Work without continuous supervision
• Respond immediately to issues and concerns of conferences
• Perform check-ins and check-outs for residents

Desk assistants must be able to move through a three story building via stairs, able to climb and descend stairs while carrying supplies, materials and/or furniture as needed.


Previous experience working and/or living in residential housing at NKU preferred. Must be a currently enrolled NKU student registered for classes for Fall term 2017. A 2.5 cumulative GPA and semester GPA for undergraduate candidates; 3.5 cumulative and semester GPA for graduate candidates is required for returning students. Must be able to perform light physical tasks. Must be able to attend bi-weekly Assistants meetings and work up to 15 hours during the school year and up to 25 hours before school starts and during holiday periods.

Desk Assistants will also be expected to be available Tuesday nights from 9pm-10pm. Desk Assistants cannot work more than 10 hours at an outside job without permission of supervisor. In addition, students must be in good standing with the University financially and behaviorally.

Desk Assistants are not permitted to take a course that meets later than 8:30 pm on Tuesdays. Must be available to start working no later than 8/1/17.

IMPORTANT: All interested students must fill out and online application, attach a resume and must upload responses to essay questions.

Please cut and paste the following questions into a Word document to be answered and uploaded to the required section of the application under “Essay Question Responses”:
1.) Why do you want to be a part of the University Housing Desk Assistants?
2.) What do you hope to gain from the position?
3.) What challenges do you think you would encounter in this position?
4.) Explain a time when you had to provide excellent customer service.
5.) Provide an example of a time that you worked to complete a task without direct supervision. Were you successful in completing the task? Looking back, what would you have done differently?
6.) What other commitments do/will you have for fall and spring semester this coming year? (Please list and describe any plans, potential outside jobs, activities, volunteer work, etc.)

Any candidate offered this position is required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education High School Diploma
Pay Rate $7.25

Posting Detail Information

Requisition Number 2017768
Job Open Date 03/27/2017
Job Close Date 09/01/2017
Quick Link

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Are you an NKU Student?
    • Yes
    • No
    • No response
  2. Are you a Graduate Student?
    • Yes
    • No
  3. Are you available to work 15-25 hours per week?
    • Yes
    • No
  4. Would you also be interested in working as a Summer Desk Assistant?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Essay Question Responses
Optional Documents